Technical Service Representative

Customer Care
210411 Requisition #
572 Total Views

Position Function:

We want customers to become customers for life and by working with the customer we expect repeat business and revenue stream; this position will be assisting in securing new and repeat business.  A successful Commercial Technical Support Representative I candidate will assist our customer base by providing technical solutions, diagnosis, troubleshooting, and repair of commercial operators and products via telephone support. Will also perform follow-up calls to customer and potentially on-site visits which would require travel. Will serve to identify customer's needs and sales opportunities to maximize and grow sales. Field service experience is a plus. A candidate will be expected to have knowledge of commonly used concepts, practices and procedures within the construction industry. This position will report to a supervisor or manager/director.



Essential Duties and Responsibilities:

Strong communication skills and computer skills are a must. Oracle experience is a plus.


Other Responsibilities:

As determined by department Manager/Director to support daily functioning of department.

    Skills/Experience Requirements:

    1 to 2 years of experience in the commercial construction or commercial door operator or similar industry is a plus.


    Education Requirements:

    High School diploma (or GED) required.


    Physical/Work Environment Requirements:

    When required, should be capable of lifting 50 to 70 pounds. 


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    At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!

    Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.

    Overhead Door is proud to be a drug free environment.

    The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

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