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Sr. Desktop Technician

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Information Technology
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8867 Requisition #
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The Position: 
  • Under general supervision, administers day to day operations of local Personal Computer systems and servers. 
  • Provides integrated support, maintenance, upgrade and repairs of all computers for assigned remote locations as required. P.C. Installation and upgrades of P.C. software and network based applications .  
  • Setup and configure Intel PC’s with Overhead Door approved software. 
  • Serves as second and third level support for PC related problems that the IT Service Desk cannot resolve.
  • Installation and setup of business production line solutions. 
  • Keeps up with latest hardware, operating systems, and off-the-shelf software packages and technologies. 
  • May function as technical project leader on business projects. 

Responsibilities:
Include the following. Other duties may be assigned by direct manager.
  • Responsible for identifying and resolving PC hardware and software related failures and issues. 
  • Assist with user training on PC Applications. 
  • Manage and update PC images to maintain current software levels.
  • Update install software updates to remote PCs via SCCM.
  • Manage mobile devices via Maas360 via strong understanding of mobile device management practices.
  • Responsible for the business printing / copying solutions including maintenance.
  • Request quotes and place order for PC equipment and peripherals.
  • Handles tasks for project installs and can help define project tasks and a tasks completion time.
  • Upgrades software components and installs OS upgrades as required.
  • Experience with Microsoft Windows (XP, 7, 8,10) and Microsoft Office products (2013, 2016 pro plus) is required.
  • Manage conference room A/V technology, including Cisco video conferencing equipment.
  • Experience with Microsoft Office 365 a plus. 
  • A strong discipline working within a standardized ticketing system and documenting work tickets fully is a must in this position.
  • Will need to be team oriented, and have excellent verbal and written communication skills.
Qualifications:
  • Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation, and have good technical documentation skills are essential for this position.
  • Overall ability to work in fast paced environment being self-motivated, pleasantly aggressive and assertive, realistically ambitious with high personal ethics. 
  •  Develop a professional relationship with co-workers and end-users with a positive influence.
  • Have the discipline to follow established methodology while seeking ways to improve the process.
  • Must have the ability to troubleshoot difficult problems to resolution quickly and to industry standard best practices.
  • This is a customer facing position.  A strong customer service focus and the ability to interact at all levels within the organization is key.

Education:
  • I.T Bachelors degree preferred
  • Two years minimum with a College or University program certificate, or more than six years of related experience and / or training; or equivalent combination of education and experience with some formal training.

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com