IT Operations & Systems
10367 Requisition #
1164 Total Views
Thanks for your interest in the Service Desk Specialist position. Unfortunately this position has been closed but you can search our 174 open jobs by clicking here.
What do you need to succeed in this position?
Excellent written and verbal communication.   You will be interacting with all levels of the organization from C-suite to entry level and external customers.
Strong troubleshooting skills.
Outstanding customer service focus.  Go above and beyond to make your customer happy.
Ability to listen and analyze problems along with good technical ability to resolve and document processes and results.
Self-motivated individual with assertiveness and high personal ethics.
Develop professional relationships with peers and end-users to enhance team environment.
Must have positive attitude and be people/profit/results oriented.
Strive to be proactive at identifying and resolving potential support issues before impact to customers.

4+ years of technical experience in desktop / laptop support activities.
4+ years of experience in providing customer support in an IT/technical capacity remotely via phone.
Troubleshooting and resolution documentation is key to success.  This is a required attribute.   If this is not a strong skill for you, it will be difficult to succeed.
Working proficiency of Windows 7/10, network connectivity and various browsers.
Computer-related hardware and peripherals.
MS Office 2013 and 2016 pro plus (Office 365) required.
Experience with Call Tracking software required.

Degree in Business or Computer Science, bachelor’s degree preferred, but a seasoned customer service pro with great work experience is also highly acceptable.

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!

Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.

Overhead Door is proud to be a drug free environment.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com