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Service Coordinator / Edmonton Branch

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Service/Install
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9357 Requisition #
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http://www.creativedoor.com/


Creative Door Services has over 45+ years of experience in industrial, commercial and residential overhead doors This extensive experience has made us the dealer of choice in our industry. Our vast product selection, expert service technicians, and constant innovations have allowed us to be recognized as an International Door Association’s International Dealer of the Year.

We focus on delivery, service and installation of residential, commercial, and industrial doors in Western Canada. Our extensive experience in each of these markets has made us experts in the field. We are always willing to take on a job, and we are always confident in our ability to produce exceptional results.
 
Creative Door is raising the standard in everything we do. Our relationship with you is as important to us as the quality of our service.
 
The Position 
Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations.  S/he has full ownership of the service cycle including; answering incoming service calls, scheduling service and warranty calls with the customer, opening and completing work orders including material and equipment sourcing, receiving PO or Credit Card information from the customer prior to dispatching CDS employees, distributing required paperwork to our technicians, parts department and warehouse personnel dispatching and communicating with our technicians all of the required information relevant to the job prior to or during the service call cycle and, any duties otherwise directed by the Field Operations Manager.

This is a full-time, permanent position supporting our residential and commercial service divisions located in our Edmonton branch.
Qualifications
Applicants shall meet the following requirements:
  • 3-5 years of experience scheduling and dispatching field service
  • customer service savvy and above average communication proficiency
  • working knowledge of MS Outlook (including calendar) and Excel 
  • ability to prioritize tasks, manage stress and diffuse difficult situations
  • minimum completed education – high school
  • well organized with great attention to detail
Our employees enjoy a great work environment with competitive pay and excellent benefits.  We provide all necessary training as well as field observation opportunities as part of our onboarding program.  If this career opportunity sounds like the right fit for you please apply today.  Applications will be accepted until the position has been filled.

COMPANY:Creative Door

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Alberta, Edmonton, Canada

📁 Service/Install

At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com