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Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry.  We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls. 

Role:
We have an immediate opening for a Service Coordinator in our Calgary Branch.  Reporting to the Operations Supervisor, the Service Coordinator is vital to our everyday operations and they take full ownership for the service cycle. This role is a permanent, full time position.

Responsibilities:
  • Answers incoming service calls
  • Schedules service and warranty calls with the customer
  • Opens and completes work orders including material and equipment sourcing
  • Receives PO or Credit Card information from the customer prior to dispatching employees
  • Distributes required paperwork to our technicians, parts department and warehouse personnel
  • Dispatches and communicates with our technicians for the required information relevant to the job prior to or during the service call cycle
  • Other duties, as assigned
Skills:
  • Customer service savvy and above average communication proficiency
  • Ability to prioritize tasks, manage stress and diffuse difficult situations
  • Well organized with great attention to detail
  • Superior resourcefulness, integrity, and solid work ethic
  • Ability to work in a team environment
  • Knowledge in shipping, logistics, construction and overhead doors is an asset
Qualifications:
  • 3-5 years of experience scheduling and dispatching field service
  • Working knowledge of MS Outlook (including calendar) and Excel
  • Minimum completed education – high school
  • Possess a valid Driver's License and vehicle
We offer:
  • A positive work environment with competitive pay and an excellent benefit plan
  • Comprehensive technical, safety and product training provided
  • Opportunity to build a long-term career with upward mobility
  • Excellent Health and Dental benefits offered for full time employees
  • COR Certified workplace
  • Equal opportunity employer
To Apply:
If this career opportunity sounds like the right fit for you, APPLY ONLINE at creativedoor.com with your resume and include your salary expectations.  Please add “SERVICE COORDINATOR – CALGARY” to the subject line of all correspondence.

Applications will be accepted until the position has been filled.

COMPANY:Creative Door


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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com