Residential Service Coordinator

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Administrative
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10196 Requisition #
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http://www.creativedoor.com/


Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have 50 years of experience in the residential and commercial overhead door industry.  We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls. 

 

Role:

We have an immediate opening for a Residential Service Coordinator located in the Vancouver branch.  Reporting to the Field Operations Manager, the Residential Service Coordinator is responsible for the handling of service calls, job coordination, scheduling and dispatch of technicians as required. S/he is passionate about customer service and possesses a high attention-to-detail and good organizational skills to ensure customers are well maintained. 

 

This is a full-time permanent position with opportunities for future growth and job task variety.

Responsibilities:

·         Communicating effectively with homeowners and builders

·         Order entry and scheduling of technicians

·         Ensuring effective dispatching and timely completion of work orders

·         Working closely with sales personnel, project coordinators and warehouse personnel

·         Ensuring safety practices and quality of work adhere to CDS and customer standards

·         Maintaining a positive attitude and communication style with customers and employees in all circumstances

·         Other duties, as assigned


Skills:

·         Excellent verbal and written communication skills

·         Good process development/implementation, organization and decision-making ability

·         Strong analytical and problem-solving skills, and ability to prioritize and handle multiple tasks

·         Strong attention-to-detail and organizational skills

·         Good computer skills; working knowledge of MS Office, Excel, Windows, strong data entry skills

·         Ability to work independently and as part of a team

 

Qualifications:

·         2+ years of experience in a customer service or inside sales position

 

We offer:

·         A positive work environment with competitive pay and an excellent benefit plan

·         Comprehensive technical, safety and product training provided

·         Opportunity to build a long-term career with upward mobility

·         Excellent Health and Dental benefits offered for full time employees

·         Strong team and an active Social Committee

·         COR Certified workplace

·         Equal opportunity employer

 

To Apply:

If this career opportunity sounds like the right fit for you, apply online with your resume and include your salary expectations.  Please add “RESIDENTIAL SERVICE COORDINATOR - VANCOUVER” to the subject line of all correspondence.

 

Applications will be accepted until the position has been filled.

 

COMPANY:Creative Door


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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com