Representative, ASD Customer Care I

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Customer Care
📅
9603 Requisition #
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Respond to customer inquiries and or complaints regarding the company's product or services.

Determine the best method(s) to resolve problems to ensure customer satisfaction and adhere to company policies.

Inform customers of procedures and resolutions to problems.

Provide follow-up to ensure customer satisfaction.

Provide guidance and support for order entry responsibilities.

Maintain an accurate record of incoming telephone calls.

Operate computer terminal (JDE and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates.

Serve as liaison with manufacturing, engineering, quality, and shipping in order to determine resolution for customers.

Provide detailed explanation of company policy and procedures in respect to warranty.

Investigate and respond to customer order/billing inquiries.

Take information, investigate and solve customer problems.

Have complete authority to take care of customer issues of value up to current limit set up by Customer Care Manager.


Respond to customer inquiries and or complaints regarding the company's product or services.

Determine the best method(s) to resolve problems to ensure customer satisfaction and adhere to company policies.

Inform customers of procedures and resolutions to problems.

Provide follow-up to ensure customer satisfaction.

Provide guidance and support for order entry responsibilities.

Maintain an accurate record of incoming telephone calls.

Operate computer terminal (JDE and/or other applicable programs as designated by specific job responsibilities) to order parts, enter service history and provide shipping/receiving dates.

Serve as liaison with manufacturing, engineering, quality, and shipping in order to determine resolution for customers.

Provide detailed explanation of company policy and procedures in respect to warranty.

Investigate and respond to customer order/billing inquiries.

Take information, investigate and solve customer problems.

Have complete authority to take care of customer issues of value up to current limit set up by Customer Care Manager.


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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com