Representative, ASD Customer Care I

Customer Care
8349 Requisition #
Thanks for your interest in the Representative, ASD Customer Care I position. Unfortunately this position has been closed but you can search our 210 open jobs by clicking here.
  • Determine the best method to resolve problems to ensure customer satisfaction and adhere to company polices.
  • Inform customers or procedures and resolutions to problems.
  • Provide Follow-up to ensure customer satisfaction.
  • Provide guidance and support to Order Entry.
  • Maintain an accurate record of incoming telephone calls.
  • Serve as liaison with manufacturing, engineering, quality, and shipping in order to determine resolution for customers.
  • Strong customer orientation.
  • Excellent interpersonal and communication skills.
  • Track packages and shipments through carriers.
  • Provide detailed explanation od company policy and procedures in respect to warranty.
  • Investigate and respond to customer order/billing inquiries.
  • Take, investigate, and solve customer complaints.
  • Interface with dealers to solve problems.

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!

Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.

Overhead Door is proud to be a drug free environment.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

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