Office Admin/Service Coordinator

📁
Service/Install
📅
10529 Requisition #
📅
969 Total Views
Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 45 years of experience in the residential and commercial overhead door industry.  We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.  

Role: 
We have an immediate opening for a Office Adminstrator/Service Coordinator in our Kelowna branch.  Reporting to the Operations Manager, the Office Administrator/Service Coordinator is vital to our everyday operations and s/he takes full ownership for the office and scheduling.  

This is a full-time, permanent position supporting our service division.

Responsibilities:
Answers incoming calls
Schedules service and warranty calls with the customer
Opens and completes work orders including material and equipment sourcing
Receives PO or Credit Card information from the customer prior to dispatching CDS employees
Distributes required paperwork to our technicians, parts department and warehouse personnel 
Dispatches and communicates with our technicians all of the required information relevant to the job prior to or during the service call cycle and,
Any duties otherwise directed by the Field Operations Manager 

Skills:
Customer service savvy and above average communication proficiency
Ability to prioritize tasks, manage stress and diffuse difficult situations
Well organized with great attention to detail
Superior resourcefulness, integrity, and solid work ethic
Ability to work in a team environment
Knowledge in shipping, logistics, construction and overhead doors is an asset
Qualifications:
3-5 years of experience scheduling and dispatching field service
Working knowledge of MS Outlook (including calendar) and Excel 
Minimum completed education – high school
Possess a valid Driver's License and vehicle

We offer:
A positive work environment with competitive pay and an excellent benefit plan 
Encouragement and support for our Technicians and Installers in obtaining CDI Certification
Comprehensive technical, safety and product training provided
Opportunity to build a long-term career with upward mobility
Excellent Health and Dental benefits offered for full time employees
Strong team and an active Social Committee
COR Certified workplace
Equal opportunity employer

To Apply:
If this career opportunity sounds like the right fit for you, apply online with your resume and include your salary expectations.  Please add “Office Administrator/SERVICE COORDINATOR - Kelowna” to the subject line of all correspondence. 

Applications will be accepted until the position has been filled.

COMPANY:Creative Door

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com