OCM Training Specialst (CONTRACT)

HR Support
10415 Requisition #
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OCM Training Specialist/Manager
This person will focus on the people side of development and change – including changes impacting employees related to: business processes and procedures, systems and technology, and job roles and responsibilities. The primary focus will be to design, develop and deliver training and change plans that minimize employee resistance and maximize employee engagement and performance. The Training and OCM specialist will be responsible for the analysis, design and development of training and change management programs. 

The position works closely with the project team to lead the development and execution of learning strategies and is responsible for planning the various specific project learning solutions. This role requires the candidate to have a strong knowledge of learning, change methodologies and organizational development as well as an ability to perform in the role of group facilitator/trainer. The individual must have a good working knowledge of project and change management tools and possess the ability to manage all phases of training and change across multiple, concurrent projects.

Focus on the people side of change – including changes to business processes, performance management, organization structures and job roles/competencies/skills, and systems and technology
Design and develop comprehensive training materials and supplemental documents, included but not limited to instructor-led training courses, facilitator guides, training videos, quick reference cards, computer-based training, job aids, etc. that assures competency in the new processes or systems
Conduct learning needs analysis and use results to define training needs and appropriate strategies specific to departmental populations
Define the training needed for specific audiences
Collaborate with business units across the organization to develop strategies to best reach their constituents
Oversee tracking and reporting regarding attendance at systems training sessions; manage online registration site related to training
Develop and deliver train-the-trainer curriculum and materials to support training initiatives when necessary
Research and recommend alternative and innovative learning solutions, technology and methods to promote employee engagement
Use the Learning Management System to house and facilitate training where appropriate
Support the development of internal employee communication strategy and tactics, by working closely with the program/project’s OCM workstream lead
Assist in the creation of communication materials and talking points for stakeholders
Support mechanisms for establishing systematic and regular communications with employees
Support project teams in integrating OCM activities into their project plans
Work to drive adoption and ownership of change by working with affected business units across the organization
Build collaborative relationships throughout the entirety of change initiatives
Help identify and support stakeholders across the organization as it pertains to the program/project
Develop templates, reports and charts for management reporting of change initiatives
Provide thought leadership, oversight and QA for all change management and training activities
Plan and lead workshops to identify business detailed impacts and develop plans for mitigation through communication, training or stakeholder engagement activities.
Support training efforts by reviewing and helping to manage the facilitation of training programs
Partner with PMO in the project planning and integration of change management and training activities into the overall project plan
Define and measure success metrics, analyze change results, monitor change progress and identify areas for continuous improvements
Lead the development of strategies for blended learning. Partner with leads in learning development and project management for analysis, design, development, delivery and evaluation of training solutions. This includes: helping to set strategic development direction, creating work and change plans, and monitoring the progress of the learning and change initiatives.
Design the development of specific training curriculums, providing content expertise and framework for the development and execution of end user training and procedures. Manage the development, communication and coordination of training registration processes & tools through organization’s LMS.
Serve as main point of contact for all training requests and issues related to the LMS and e-learning systems within the project.
Manage the evaluations and return on investment of all learning interventions. Participate in the tracking and reporting of training metrics for the department.
Follow a structured change management approach and utilize appropriate change tools across project phases 
Work closely with HRBPs to make sure there is alignment is the OCM work be developed.
Bachelor's Degree in Education or similar discipline.
5 – 7 + years experience specifically in Instructional Design, Information Systems, Organization Change or related field
Willing to travel up to 75%
Training experience required – designing/developing training strategy and plans, creating training materials, delivering training
Experience in developing blended learning solutions
Comfort with new technologies; Experience with technology transformation a must – examples: ERPs, HCMs, CRMs, Cloud/Digital
Desire to teach others and work with client stakeholders a must
Experience utilizing project management tools and methodologies
Experience working with project teams to integrate change management activities into the overall project plan
Experience developing and executing effective communication strategies and plans
Strong facilitation and communication skills
Web design and/or UPK experience
Clear understanding of the software development life cycle
Strong influencing and collaboration skills
Excellent business acumen and ability to understand organizational and cultural issues and challenges
Expertise in written and verbal communications
Expertise in stakeholder management and program governance

Oracle,  SAP or other similar ERP solutions

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Texas, Lewisville, United States

📁 HR Support

Requisition #: 10412

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