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Customer Care
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10035 Requisition #
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Door Services Corporation is a business unit of Horton Automatics, an Overhead Door Corporation company.  Door Services offers installation and maintenance of the doors manufactured by Horton Automatics (commercial sliders, optical turnstyles, revolving doors, swinging / folding doors, etc.)



Responsibilities:

·         Receive incoming service calls for one or more locations.  

·         Prioritize and dispatch service calls with best available Technician to complete job.

·         Create Service Requests in Oracle system and assign to designated Technician.

·         Redirect calls not pertaining directly to dispatching duties to the appropriate party in a timely manner.

·         Maintain Technician on call schedule.

·         Ensure proper communication with customer to gather all pertinent information for service call.

·         Consistently follow-up with customer to ensure completion and satisfaction.

·         Promote the sale and implementation of service agreements to customers.

·         Provide administrative assistance to Service Manager.

·         Perform other assignments as directed by manager in support of service operations.

·         Complete all timesheets accurately and send out weekly in the timeframe required by HR and Management.

·         Work with Project Coordinator and Sales team to ensure all Prevailing Wage jobs are noted on timesheets.





 
Qualifications Required:

·         Experience working with ERP systems, Oracle preferred.

·         Working knowledge and proficiency with Microsoft Office Suite of products.

·         Minimum of two year of dispatch experience required.

·         Excellent written and verbal communication skills required.

·         Self-motivated, requires minimal supervision.

·         Time management and organizational skills required.

·         Ability to handle multiple priorities.

 

Educational Requirements:

·         High School Diploma or equivalent required, college degree preferred.



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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com