Customer Service Representative II

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Customer Care
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10000 Requisition #
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Essential Duties and Responsibilities

 

  • Manage medium to large residential dealer accounts (80K a year and up)

  • Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
  • Monitor completion of daily customer LTL shipments including UPS.but not limited to.
  • May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Provide technical assistance for dealers.
  • Assists architects as required.
  • Other duties as assigned.

Skills/Experience Requirements

  • 3-5 years Customer Service experience, door industry preferred
  • Detail oriented and have the ability to find solutions to problems
  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
  • Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. 
  • Math skills required.
  • Willingness to learn product and processes.

Educational Requirements

  • Associates Degree or at least 3 years or more customer service experience.

Physical/Work Environment Requirements

  • Ability to stand for long periods of time in a non-climate controlled environment.
  • Ability to lift up to 50 pounds.

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California, Sacramento, United States

📁 Customer Care

At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com