Customer Service Representative I

Customer Care
9974 Requisition #
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Position Specifications:
Is the customer’s first point of contact with the organization regarding products provided by the Company.  Makes quotations on standard items, writes orders, and relays pertinent order information to customers.  Coordinates with other departments in handling purchase orders and providing service to customers.  Coordinates parts activities with other functions (e.g., purchasing, production, engineering, and shipping).  Suggests process and/or operational improvements. Coordinates activities with other functions (e.g., purchasing, production, engineering, shipping, etc.).  

Receives inquiries via telephone, FAX, electronic mail, and correspondence about the company's products, parts, and services.
Follows up on a regular and as-needed basis with distributors, customers and internal operations on all open and unresolved customer inquiries.
Writes up orders, samples, price quotations, and similar data to customer, as required.
Process parts orders and backorders from purchase orders received from customers.
Works with customers/distributors to inform them of unit prices, shipping dates, anticipated delays, and backorders.
Monitor inventory and notify purchasing of any orders that would deplete stock.
Route orders to departments for filling and follow up to insure delivery by the specified date.
Preparing various reports for Customer Service Manager and the management team.
Assist in analyzing trends of customer inquiries and recommends solutions.
Perform all other tasks as assigned by the management team.

Educational Requirements:
Minimum of a high school diploma with some customer service training.  

Knowledge of customer service and distribution techniques.
Requires 3+ years of work experience in customer service with some inside sales, preferably in construction-related industry.
Ability to participate as a team member on projects that involve or impact the activities of the department.
Must possess computer proficiency in MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Oracle CRX experience preferred.
Must be able to communicate verbally and in writing.


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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!

Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.

Overhead Door is proud to be a drug free environment.

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