Customer Service Representative

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Customer Care
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207211 Requisition #
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424 Total Views

https://www.nationserve.com/ 

 

NationServe is a brand of the Overhead Door Corporation, founded in 1921, a Sanwa Holdings Company, headquartered in Lewisville, TX.  The Overhead Door Corporation also includes brands such as Wayne Dalton, Overhead Door, TODCO, Horton, Genie and Creative Door.

NationServe supplies, installs, services, and maintains Wayne Dalton garage doors, commercial doors, garage door parts and Genie® garage door openers across the United States.  These brands embody the same quality, safety and dependability NationServe is known for. 

NationServe is a division of Access Systems Division (ASD), one of the most recognized and respected brands in the garage door industry.  NS operates in 17 locations in the United States providing sales and service of residential and commercial overhead doors. ASD has stood for product quality, expertise, and professional service for almost 100 years. Our nationwide network of authorized distributors leads the way with its reliability and professionalism.

 
Join the NationServe Team!
When you join NationServe, a Division of Overhead Door Corporation, you become an integral part of a dynamic workplace. We’re dedicated to delivering top-notch service and products to our clients. To do that, we tap into the potential of our employees and build the best possible teams across our entire organization.
 
Ensuring the health and happiness of our employees is a top priority at NationServe. That’s why we offer a comprehensive benefits package for all full-time employees.
 
Comprehensive Benefits Package Include:
Medical · Dental · Vision Discounts · HSA · FSA · Life Insurance · Short & Long-Term Disability · AD&D · 401(k) · Profit Sharing · Personal Time Off (PTO) & Paid Holidays
 
NationServe has an immediate opening for an Customer Service Representative, which provides a generous compensation package including:  Competitive base salary plus a comprehensive benefits package. 

 

The Position

The Customer Service/Inside Sales person is responsible to help coordinate internal sales requests, invoicing, customer service, and other administrative duties.  

 

Essential Duties and Responsibilities

  • Process all internal sales requests in an effective and efficient manner
  • Identify and monitor customer service standards, including timeliness and professionalism
  • Maintain positive customer relationships, for NationServe, in collaboration with the local Manager and sales team
  • Maintain a positive attitude and communication style with customers and employees in all circumstances
  • Assist with other administrative/office tasks as assigned

Skills/Experience Requirements 

 

Experience

  • 2+ years of progressive experience
  • Experience in industry with a service and installation or distribution company, preferably in a construction environment
  • Intellectual Horsepower
  • Must be bright and intelligent; deal with concepts and complexity comfortably; described as intellectually sharp, capable, and agile

Technical & Practical Skills 

  • Ability to develop and implement processes
  • Strong organization and decision making ability
  • Good negotiation skills and persuasive ability
  • Good analytical and problem solving skills
  • Ability to prioritize and handle multiple tasks

Leadership – Personal

  • Values - Must be transparent and possess a strong set of personal values based on strong integrity – “Do the right thing”- in concert with those of the Company and the Division.

  • Style - Must possess an effective, hands-on leadership style, capable of assessing situations, and challenging as a partner to the Branch Manager and part of the branch leadership team.  This person’s knowledge, experience and leadership style will garner respect of both peers and subordinates.

  • Proactive – Must “make things happen” - use information to anticipate, communicate and help optimize bottom line results.

  • Communication - Must have strong verbal and written communication skills; the ability to communicate even complex ideas and concepts in a concise, simple, and actionable manner.

  • Energetic and Enthusiastic - truly enjoys working in a “make it happen” environment in which enthusiasm for the company’s products, mission, and service offerings is contagious.

     

    Education Requirements

  • High School or GED

     

    Physical/Work Environment Requirements

  • Typical office environment.

 

 

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com