Customer Service Representative

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Customer Care
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10291 Requisition #
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1381 Total Views
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Why Work for NationServe??

When you join NationServe a Division of The Overhead Door Co., you become an integral part of a dynamic workplace. We’re dedicated to delivering top-notch service and products to our clients. To do that, we tap into the potential of our employees and build the best possible teams across our entire organization.

 

Healthy Employees are Happy Employees!!

Ensuring the health and happiness of our employees is a top priority at NationServe. That’s why we offer a comprehensive benefits package for all    full-time employees.

 

Comprehensive Benefits Package Includes:

· Medical · Dental · Vision Discounts · HSA · FSA · Life Insurance · Short & Long-Term Disability· AD&D · 401(k) · Profit Sharing · Personal Time Off (PTO) & Paid Holidays

 

Other Awesome Benefits Include:

· Blue Care Connection · Education Assistance · Professional Development

· Company Merchandise purchase program · Employee Discount programs

· Personal Property & Casualty Insurance · Employee Assistance Program

· Bereavement, Jury Duty & Voting Pay



Position Function
The Customer Service Representative is responsible to help coordinate scheduling and other administrative duties.  

Essential Duties and Responsibilities
  • Process all paperwork in an effective and efficient manner
  • Identify and monitor customer service standards, including timeliness and professionalism
  • Maintain positive customer relationships, for NationServe, in collaboration with the local Manager and operations team
  • Maintain a positive attitude and communication style with customers and employees in all circumstances
  • Assist with other administrative/office tasks as assigned
Experience
  • 2+ years of progressive experience
  • Experience in industry with a service and installation or distribution company, preferably in a construction environment
Intellectual Horsepower
  • Must be bright and intelligent; deal with concepts and complexity comfortably; described as intellectually sharp, capable, and agile
Technical & Practical Skills
  • Ability to develop and implement processes
  • Strong organization and decision making ability
  • Good negotiation skills and persuasive ability
  • Good analytical and problem solving skills
  • Ability to prioritize and handle multiple task

COMPANY: NationServe


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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com