Associate Product Manager - Commercial
Position Function:
Support the Commercial Products Manager in all areas related to the strategic and tactical management of commercial operators and accessories.
Principle Duties / Responsibilities:
- Assist managing commercial operator product lines
- Assist in development of new products programs for field sales groups, plants, customer service and customers
- Assist with daily tactical, service and quality issues
- Provide architectural design product support to architects, builders, sales and customers
- Provide new commercial customers with installation instruction and training during initial installation of commercial operator products
- Support District Sales Managers with new commercial customer on-boarding which includes, but not limited to:
- Identifying customer needs and sales opportunities to maximize and grow sales
- Ensuring the customer is carrying the right product portfolio to ensure success
- Ensuring proper product is stocked to service in the field by advising of service parts
- Train field sales and customer service on new products and programs
- Support training of commercial operator configuration for the Genie and ASD plants
- Support manufacturing in managing existing products
- Support the new Product Development Cycle
- Assist with research, writing and publishing of Product Information Bulletins (PIBs)
- Assist in preparation for major industry product shows
- Assist with Engineering Change Orders
- Assist in the development of market research, product strategy as well as the design, development and introduction of new products
- Support the development of sales literature
- Assist with concept and build of commercial displays
- Work with Genie and ASD pricing teams on price loading of new products in MXP, JDE, and Oracle
- Assist with development of commercial service parts price list
- Support maintenance of pricing structures in JDE for Genie and OHD Sales Channels
- Prepare, load and maintain Genie product and pricing in all Pro channels across ASD
- Create one-off instructional documents for customer use
Other Responsibilities:
As determined by manager to product management operation
Skills/Experience Requirements:
- Sales, installation, and service experience in construction and/or technology industries
- Computer Literate (Word, Excel, Power Point)
- Verbal and written communication skills
- Experience working effectively on cross-functional teams
- Oracle system knowledge
Education Requirements:
- BA/BS in mechanical or electrical engineering.
Physical/Work Environment Requirements:
- Standard Office Environment
- Moderate Travel (15-25%)