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The Position                  
Is one of the customer’s point of contacts within the organization regarding Service and Parts.  Coordinates Parts activities with other functions (e.g., purchasing, production, engineering, and shipping).  Recommends corrective actions to adjust to customer needs. Coordinates customer service function with other departments.  Provides customer service regarding the resolution of technical issues, installation and utilization of parts and/or services.  Provides verbal information, text information, or electronic mail responses to customers, and intercompany personnel.  Performs a wide variety of duties to receive and process orders and maintain parts inventory. 
  • Receives inquiries via telephone, FAX, electronic mail, web and correspondence about the company's products, parts, and services.
  • Responds to inquiries verbally,
  • Exerts maximum effort to provide information to requester.
  • Obtains details on requests by customer and refers request to appropriate sales personnel based on product need 
  • Resolves customer questions related to parts orders, takes orders and traces status of parts orders for customer inquiries and identify appropriate method of delivery.
  • Writes up order, samples, price quotations, and similar data to customer, as required.
  • Process parts orders and backorders from purchase orders received from customers.
  • Works with customers to inform them of unit prices, shipping dates, anticipated delays, and backorders.
  • Monitor inventory and notify purchasing of any orders that would deplete stock.
  • Route orders to departments for filling and follow up to insure delivery by the specified date.
  • Encourage increased demand of parts stocking and purchases by customers.
  • Preparing various reports as requested by Parts department Supervisor.
  • Fill in as needed when Parts Manager is unavailable or away from office.
  • Assist in determining inventory levels.
  • Perform all other tasks as assigned by the management team.
  • 2 years’ experience in customer service and       construction related fields with the ability to understand plans and       specifications.
  • Strong computer skills with prior knowledge of ERP systems, Oracle experience preferred.
  • Possess excellent verbal and written communication       skills, including strong telephone skills, as well as good listening       skills.
  • The ability to work in a fast paced/high pressure       customer oriented environment with good time management skills and the       ability to prioritize work.
  • Customer service orientation and emphasis on results,       customer satisfaction, and multitasking.
  • Ability to use personal computer, ten key calculator,       copy machine, fax, telephone, presentation systems and printers.
  • Must possess computer proficiency in MS Office       (Microsoft Word, Excel, PowerPoint and Outlook).
  • Must perform well under stress and have the ability to       multitask.
  • Ability to work long hours when necessary.
  • Ability to walk, stand and sit for long periods of       time.
  • Highly focused, customer orientated, intense visual       requirements, ability to    read and write.
  • Must be able to communicate verbally and       in writing.
Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee frequently is required to stand; walk; and use hands to finger, handle, or feel.  The employee is occasionally required to sit.  The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 150 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!

Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.

Overhead Door is proud to be a drug free environment.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com