Service Coordinator

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Service/Install
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7373 Requisition #
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Creative Door Services, North America’s largest overhead door dealer, has an immediate opening for a Residential Service Invoicing/Service Coordinator in the Edmonton branch.
 
Reporting to the Manager of Field Operations, the Service Coordinator is vital to everyday operations. S/he will assist of the service cycle; answering incoming service calls, scheduling service (including the technician, equipment, and parts), ordering parts when necessary and tracking trends. The position is also responsible for entering timesheets for hourly and subcontract field staff and processing invoices. Our ideal candidate is able to communicate well with team members, service technicians and clients; capable of resolving invoice discrepancies and responding to inquiries. Additional requirements of the position will include data entry, processing payments, and filing.
 
This position also provides reception relief and holiday coverage. This is a full-time, permanent position.
Applicants shall meet the following requirements:
  • 3-5 years experience scheduling field service
  • customer service expertise and above average communication and computer skills
  • working knowledge of MS Outlook (including calendar)
  • ability to prioritize tasks, manage stress and diffuse difficult situations
  • minimum completed education – high school
  • well organized with great attention to detail
 
Our employees enjoy a great work environment with competitive pay and excellent benefits.  We provide all necessary training as well as field observation opportunities as part of our onboarding program.  If this career opportunity sounds like the right fit for you please apply today.  Applications will be accepted until the position has been filled.
 
COMPANY:Creative Door

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com