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  • Receive incoming telephone calls. Assess and dispatch service calls.
  • Create Service Requests in Oracle system and assign to designated Technician
  • Provide field team with parts support to help minimize return trips.
  • Prioritize and determine best available Technician to complete job.
  • Maintain Technician on call schedule
  • Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems.
  • Ensure proper communication with customer to gather all pertinent information for service call.
  • Consistently follow-up with customer to ensure completion and satisfaction.
  • Promote the sale and implementation of service agreements to customers.
  • Provide administrative assistance to Service Manager.
  • Perform other assignments as directed by manager in support of service operations.
  • Work with Project Coordinator and Sales team to ensure all Prevailing Wage jobs are noted on timesheets.
Qualifications Required:
  • Experience working with ERP systems, Oracle preferred.
  • Working knowledge and proficiency with Microsoft Office Suite of products.
  • Minimum of two year of dispatch experience required.
  • Excellent written and verbal communication skills required.
  • Self-motivated, requires minimal supervision.
  • Time management and organizational skills required.
  • Ability to be customer service orientated.
  • Ability to handle multiple priorities.
Educational Requirements:
  • High School Diploma or equivalent required, college degree preferred.

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!

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Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com